COACHING APPOINTMENTS
Cancellations
At Sapsford we understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, weather conditions and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our coaches, we have adopted the following policy:
- 48 hours advance notice is required when canceling an appointment. This allows the opportunity for someone else to use our services.
- If you are unable to give us 48 hours advance notice and we are unable to fill the appointment, you will be charged the full fee which must be paid prior to your next appointment.
- If we are able to fill the appointment, you will not be charged.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". They will be charged the full appointment fee which must be paid prior to the next appointment.
Arriving late
If you are not present for your scheduled session during the first 15 minutes (unless having informed us you might be late), it will be construed by us that you are a "noshow", and depending upon how late you arrive, your coach will determine if there is enough time remaining to start an appointment. Regardless of the length of time remaining, you will be responsible for the "full" appointment.
Out of respect and consideration to your coach and other customers, please plan accordingly and be on time.
WE LOOK FORWARD TO WORKING WITH YOU.
